When To Call 

 

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Tips On When To Call Police

 

Call 911 for emergencies:

911 is to be used only for emergencies (police, fire or medical) where an immediate response is required because lives are in danger, immediate action is required, or there is a crime in progress.

 

Call 780-939-4520 for non-emergencies:

(780) 939-4520 should be used for all non-emergency situations, where an immediate response or dispatch of the police IS NOT required – when some time has elapsed since the incident occurred, the crime suspect is not on the scene or you are calling about a nuisance issue (e.g. a noisy party, graffiti).

Examples of non-emergency calls for police:

  • Reporting a crime with no suspect (e.g. theft of a licence plate)

  • Reporting a non-emergency crime with a suspect but the suspect is not on the scene (e.g. fraud)

  • Reporting a serious crime with a suspect but with a lengthy delay (e.g. an assault that occurred last night at a bar)

  • Non-emergency incidents in progress (e.g. noisy party, barking dogs)

  • Ongoing crime issues not in progress (e.g. graffiti problems, drug dealing with the suspect not on the scene)

  • A suspicious activity

What is Suspicious Activity?

If you observe suspicious activity, even though you may not be the only witness, take the initiative and call the police. Do not rely on someone else to act – this may never happen. You could be the only caller, and crimes are often deterred by police questioning the individuals seen lurking in or repeatedly traveling through areas. Many people fail to act because they are not sure if what they are observing is worth reporting.

  • A stranger around your neighbour's house or a strange vehicle parked near your neighbour's home

  • The sound of breaking glass.

  • Anyone peering into vehicles or removing tags, gasoline, or auto parts.

  • An improperly parked car, or a parked car with someone in it who seems out of place.

  • Someone carrying property such as TVs, stereos, or tools that can used to break into homes.

  • Apparent business transactions conducted from a vehicle or street corner.

  • A constant flow of strangers to and from a particular house on a regular basis, especially during late evening hours.

  • Persons involved in a fight or any explosion or scream.

  • Strangers knocking on doors (Criminals sometimes knock at the door first to see if anyone is at home).

  • Recurring appearances of a strange vehicle in the neighborhood.

  • Persons standing around, possibly acting as lookouts

When you call the police

please remember to:

  • Remain calm:

  • Give your name, phone number and address;

  • If using a cell phone, state the location you are calling from;

  • State the problem:

  • State the location of the incident;

  • Give a complete description of the person(s)/vehicle(s) involved;

  • Give the direction the suspect(s) or vehicle(s) are traveling

  • Follow the instructions of the operator.

  • Stay on the line until told to hang up.


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Last modified: February 8, 2012